- MANAGEMENT EXPENSES - From the moment the reservation is made €30 / reservation.
-LOCAL FLIGHTS: 100% penalty from the moment of the issuance of airline tickets. Change of date and name Not allowed
- GROUND SERVICES:
Cancellations received up to 36 days prior to the service start date, without penalty.
Cancellations received between 35 and 25 days prior to the start date of the services, will have a penalty of 30% of the total cost of the services.
Cancellations received between 24 and 10 days prior to the start date of the services, they will have a penalty of 50% of the total cost of the services.
Cancellations received between 9 and 4 days prior to the start date of the services, will have a penalty of 75% of the total cost of the services.
Cancellations received from 3 days prior to the start date of the services, will have a penalty of 100%.
-Guaranteed departures from 2 passengers, with arrival in Hanoi on Tuesdays throughout the year + arrival on Thursdays in the month of August.
-The date The limit for requesting reservations for this circuit or extra services will be 15 days before arrival in Vietnam for guaranteed departures and 30 days before for non-guaranteed departures (services private). After this deadline, any new reservation, change or added service will incur a supplement for emergency management. Request for changes or new services cannot be guaranteed after the reservation deadline.
-Night transfers (hotel/airport/hotel): transfers for international flights with arrival or departure between 9:00 p.m. and 7:00 a.m., will have a supplement.
-Delay on international flights arrival: in case international flights arrival at the destination airports have a delay of more than 3 hours, a supplement will be applied for the waiting time of the guide and the vehicle. Direct payment at destination.
-Depending on the departure time of the flight back to the city of origin from Siem Reap, there may not be enough time to take the planned excursion that day. If the client chooses to purchase a flight departing before 4:00 p.m., they will not have enough time to complete it and there will be no refund.
-Free time: during free time clients do not have transportation or a local guide.
-Possible change of route: our representative in Vietnam has the full right to modify the program for the benefit of the client or for reasons of force majeure. The itinerary is subject to changes depending on the flights chosen by the client, as well as weather conditions.
-Possible changes in accommodations: if any of the departures do not If it is possible to confirm the planned hotels, an alternative will be offered to the client within the same contracted category.
-In relation to accommodations, it must be taken into account that in Vietnam and Cambodia there is no official category for hotels. The hotel categories offered in this program are an orientation compared to the categories in Europe, they are not official categories.
-Triple rooms: on cruises in Halong Bay There are no triple cabins. Clients who have chosen to hire a triple room will have a double cabin + 1 single cabin during the cruise. And in hotels, triple rooms generally only have 2 beds.
-The breakfasts included in hotels have assigned times according to the policies of each hotel establishment , generally being between 06:30 a.m. and 10:00 a.m. Outside the hours established by each hotel, the passenger will lose this service. Room services or breakfast bags have an additional cost.
- Early arrival at the hotel on the first day of travel does not guarantee that rooms will be available. Standard check-in times apply unless additional nights of accommodation are purchased to ensure immediate access to rooms. Generally the rooms are available after 3:00 p.m. Likewise, there is also a time to leave the room on the day you check out of the hotel, this being between 10:00 and 11:00 a.m. Room availability outside these hours will have an extra cost. Consult in each case.
-Baggage: In the event of lost luggage by the airlines, it will be the responsibility of the passenger to manage the claim and call the company directly to process delivery or compensation that may apply. Luxotour will not be responsible for any processing due to loss or breakage of suitcases.
-People with reduced mobility: some places, hotels and transport are not adapted for wheelchairs, Please consult it and notify it before making the reservation. Any additional expenses for assistance required throughout the tour will be borne by the client.
-Special foods: cases of food intolerances (allergies, celiac disease, vegetarian food, etc. .) must be communicated before arrival in Vietnam, although it is not possible to guarantee any type of diet or special menu.
-Consumer withdrawal: the circuit is sold as a closed package , so there will be no refund or discount for services that clients decide not to enjoy or in which they cannot participate due to personal, medical reasons, flight schedules or other events.
-Behavior during the trip: in the event that a passenger's attitude endangers the operation of the tour and/or causes inconvenience to the rest of the group, he or she will be forced to leave the circuit without any type of discount or refund for services that you cannot enjoy.
-Credit card: generally, hotels require the passenger to provide a credit card or a cash deposit as a guarantee in order to facilitate the services. telephone call services, extras in bars and restaurants, minibar, laundry, room service charges, etc.
-Personal documentation and entry requirements in Vietnam and Cambodia: en It is the client's responsibility to inform themselves about the current regulations regarding entry and exit of the country to which they are traveling, as well as to carry the personal documents required by the authorities. Luxotour does not assume any responsibility in this regard. Please note that visa regulations, health requirements, transit and entry vary from one country to another and, in turn, may be modified at short notice and without prior notice.
The prices published for children are only valid for children under 12 years of age and always sharing a room with two adults. From the age of 12 they pay as an adult. Maximum 2 children per room.
Arrival at Hanoi International Airport where your English-speaking guide will be waiting for you. Transfer to the city. During this approximately 1-hour drive, you'll be able to gain a first impression of Hanoi and the amazing fusion of bustle and serenity. Arrival at the hotel and free time until check-in time (rooms are generally not available before 2:00 p.m.). Accommodation.
Breakfast and departure to begin the visit to Hanoi, the capital of Vietnam. It is also considered one of the few Asian cities with tree-lined avenues, French colonial architecture, peaceful lakes, and oriental temples. The tour includes a visit to the Temple of Literature, the first university in Vietnam, founded in 1070 in honor of Confucius and considered the symbol of Hanoi. We continue with the route to the Ho Chi Minh Mausoleum, visiting the outside of it from Ba Dinh Square. We will continue to the One Pillar Pagoda, built in 1049 on a single stone pillar by Emperor Ly Thai Tong, who reigned from 1028 to 1054. The pagoda is designed to resemble a lotus leaf in honor of Buddha. Lunch at a local restaurant. After lunch, we will have an experience with flowers and their traditional way of decorating them. Visit an artisan florist to see how the bouquets are made, how this beautiful and traditional Vietnamese spiritual art is transmitted and preserved, which has come down to our days generation after generation. There they will learn to recognize exotic flowers while enjoying preparing a spiritual floral offering. Later we arrive at Hoan Kiem Lake, the heart of Hanoi, where we will take a walk around the lake with a panoramic view of the Ngoc Son temple, located in the middle of the lake, along with The Huc red bridge. Finally, we will take a panoramic ride in a "cyclo pousse" through the Old Quarter of Hanoi, also known as the neighborhood of 36 streets since, in its time, it was known for the trade of the artisans who inhabited it and for the workshops that there was. Return to the hotel and accommodation.
Breakfast and departure by road to Halong Bay, which in Vietnamese means “the dragon that descends from the sea” and according to legend, it was a dragon who formed the islands of the bay. Board a wonderful cruise with which you will visit the bay. Lunch on board. The navigation continues to discover thousands of islands and islets with abundant vegetation that emerge in the bay with their unusual shapes and different sizes. The emerald waters of this legendary natural treasure lead us to explore sublime islands such as Turtle, Dog, Man's Head, etc. Due to its unique beauty, geological peculiarity, biological richness, cultural and historical importance, Halong Bay was declared a World Heritage Site by UNESCO in 1994 and included in the list of the Seven Natural Wonders of the World since 2011. Beyond contemplating the magnificent landscape, we enjoy free time or some of the optional activities such as swimming, kayaking or participating in a Vietnamese cooking demonstration on the boat terrace. Dinner and accommodation on board.
(The cruise itinerary will be adjusted according to weather conditions).
At sunrise and for those who are interested, there will be a Tai Chi class on the sun terrace. The navigation continues through the bay of almost 2,000 calcareous rock islands, to continue enjoying its unique landscapes. Take advantage of this moment to take the best photos of this natural wonder. Late breakfast (brunch) on board to recharge your batteries and head back to land. Disembark at Halong pier and transfer to Hanoi airport to depart on a local flight to Da Nang. Arrival and transfer to your hotel in Hoi An. When night falls, the streets are illuminated with lanterns and colored lights, and lanterns are even thrown into the Hoai River to ask for good omens. The city looks bright and mysterious at night. Accommodation.
Breakfast and departure for a panoramic tour of the city of Hoi An, an important trading port in Asia in the 17th and 18th centuries, whose architecture and relaxed lifestyle have changed little in recent years. Arrival at the Old Quarter, from where we will begin the walk through the center of the old city to visit Phung Hung (Old Merchants' House), the Japanese covered bridge that is more than 400 years old, the Phuc Kien hall, the ancient Tan Ky House with its traditional architecture and the Sa Huynh history museum. Lunch at a local restaurant. Free afternoon to enjoy the beach, stroll through the colorful downtown market or shop. Accommodation.
Breakfast and departure to Da Nang, where you can see its paradisiacal beaches. We will also visit the Linh Ung Pagoda with its beautiful panoramic view of the city and the charming coast of the Son Tra Peninsula. Continuation by road to Hue, the former imperial capital of Vietnam, through the Hai Van Pass (“Ocean of Clouds” in Vietnamese) and the picturesque Lang Co Beach. Upon arrival, lunch at a local restaurant and transfer to the hotel. for registration procedures. In the afternoon, we will visit the Thien Mu (Celestial Lady) Pagoda, the symbol of Hue and which was built in 1601 between a river and a pine forest, on the banks of the famous Perfume River. Before returning to the hotel, we will explore the lively Dong Ba Market, an important site for Hue locals and a place to experience Vietnamese life. Accommodation.
Breakfast and visit the imperial city of Hue, the ancient capital of the country for more than 140 years, we will discover its rich historical past of glorious monumental jewels scattered within its walls. Visit of the Imperial Citadel, declared a World Heritage Site by UNESCO in 1993 and which houses the mythical “Forbidden Purple City” inside. The city was protected by a huge wall along with a moat whose length reaches 10 km with walls 2 meters thick and was where the Nguyen dynasty ruled between 1802 and 1945. Afterwards, we visited the tomb of Emperor Minh Mang, also known as “temple of supreme grace.” Lunch at a local restaurant and then visit the most spectacular tomb in the city of Hue, the tomb of Emperor Khai Dinh. We tour the Pavilion of the Stele, the tomb room and the bronze statue of the emperor with its overwhelming and dazzling decoration. Next, transfer to the airport and departure on a local flight to Ho Chi Minh (Saigon). Arrive and transfer to the hotel. Accommodation.
Breakfast and departure on an excursion to visit the Cu Chi tunnels, an impressive complex of underground tunnels of more than 200 kilometers and which were the base of operations for the Viet Cong guerrillas during the Vietnam War. We then return to Ho Chi Minh City to have lunch at a local restaurant. In the afternoon, panoramic tour of Ho Chi Minh City, still called Saigon by many locals, in which we will first see the exterior of the historic Reunification Palace and the former Central Post Office with its impressive architecture. We will take a walk along the Nguyen Hue pedestrian street where the municipal buildings, the Ho Chi Minh statue and the city's City Hall meet. Once the visit is over, you will have free time to try an authentic Vietnamese "cafetito", enjoy the sunset, immerse yourself in the bustle of the city and its friendly people, visit the Takashima Shopping Center, walk through Saigon Square and the Market Ben Thanh, attend A O Show at the Opera House or enjoy a wonderful dinner sailing on the Saigon River. Accommodation.
Breakfast and departure to the Mekong Delta, one of the best-known places in Vietnam where local life has flowed since ancient times. This spectacular delta is located about two hours by road from the bustling and lively streets of Ho Chi Minh. Once in My Tho/Ben Tre, we board a boat that for approximately an hour and a half will take us through the narrow canals, surrounded by dense vegetation to the heart of the Delta with its market and houseboats, its excellent gastronomy and its exuberant nature of tropical landscapes. They will discover a completely different world, where life develops around the Mekong River. Throughout the day, you will be able to taste many local products, such as exotic native fruits grown in the Delta orchards and coconut candies made in family factories. Upon reaching the shore, we will take a ride through the town by car (Xe Loi, a typical vehicle used by local people) to see the characteristics of the place up close. Then, we will take a rowboat through the narrow canals framed between coconut trees and tropical vegetation. Lunch at a local restaurant and return to Ho Chi Minh City by road. Transfer to the airport and departure flight to Cambodia. Arrival in Siem Reap and meeting your guide. Transfer to the hotel and accommodation.
Breakfast. Departure by tuk-tuk (a kind of motorcycle, a very typical vehicle in Cambodia) to the South gate, from where you can see its impressive statues representing the movement of the ocean, the ancient capital of Angkor Thom (12th century), the temple of Bayon with its 54 decorated towers and about 200 enigmatic smiling faces of Avalokitesvara, the Phimeanakas temple, the terraces of the leper king and the elephants and the royal chambers. Next, visit the Ta Prohm temple, one of the most spectacular in the area and which has remained almost the same as when it was discovered and still retains much of its mystery. Lunch at a local restaurant. In the afternoon, transfer by bus to visit the most famous of all temples, Angkor Wat, declared a World Heritage Site by UNESCO. This temple complex covers 81 hectares, comparable in size to the Imperial Palace in Beijing. The well-known five towers are part of the Cambodian flag. They represent the 5 peaks of Meru, the walls surrounding them, they are the mountains and the valley surrounding them, and the ocean. We contemplate this work of art from the 12th century, considered by historians as the first example of classical Khmer architecture and art, while we enjoy its beautiful sunset, an excellent panorama to end the day. Return to the hotel and accommodation.
Breakfast and departure to a nearby town where we board a boat to begin the excursion around Tonle Sap Lake ("Fresh Water Lake" in Khmer), the largest lake in Southeast Asia. It is estimated that there are around 200 floating villages in the area, making it the protagonist in the lives of Cambodians. We explore the lives of the people of the lake, the hospital, the church, the school and the flea market. On the way back to Siem Reap, we will visit D'Angkor Artisans, an exemplary center that aims to protect and maintain traditional crafts, as well as train Cambodian youth. Here you can find the most authentic Cambodian handmade products and see artisans in different disciplines, carving wood, ceramics and copper. Lunch at a local restaurant and transfer to the airport.