Children under 2 years old are not accepted in this program. For children from 2 to 11 years old, please check the discount in each case as it varies in each season. Children from 12 years old pay as adults.
-Ground services:
*From the moment of confirmation, €30 per reservation.
*Up to 61 days before the start date of the trip: Cancellation without charges.
*Between 60 and 31 days before the start date of the trip: 10%
*Between 30 and 21 days before the start date of the trip: 20% penalty.
*Between 20 and 11 days before the start date of the trip: 30% penalty.
*Between 10 and 4 days before the start date of the trip: 65% penalty
*Cancellations within 3 days before the start date of the trip will have a 100% penalty.
-The deadline for requesting reservations for this tour or extra services will be 7 business days before arrival in Australia. Requests for changes or new services cannot be guaranteed after the booking deadline and will be subject to request.
-Possible changes to accommodations: If it is not possible to confirm the planned hotels for any of the departures, an alternative will be offered to the client within the same category.
-Check-in and check-out times for rooms: Clients may use their rooms from 3:00 p.m. on the day of arrival at the hotel until 10:00 a.m. on the day of departure.
-Triple rooms: This program does not offer the option of booking a triple room.
-Breakfasts: If clients are scheduled to check out of the hotel before the restaurant opens, they may request a cold breakfast to take away. Uneaten breakfasts are non-refundable.
-Headphones: Our supplier in Australia makes every effort to provide this service without problems. There will be no refund for unused headphones.
-Possible route change: Our representative in Australia has the full right to modify the program for the benefit of the client or due to force majeure.
-Free time: During free time, clients do not have transportation or a local guide.
-Credit card: All hotels in Australia require a credit card or cash deposit from the passenger as a guarantee in order to provide telephone calls, minibar, laundry, room service charges, etc.
-Luggage: In the event of lost luggage by the airlines, it will be the passenger's responsibility to call the company directly to arrange delivery or compensation that may apply. Luxotour will not be responsible for any processing.
-People with reduced mobility: many places in Australia, hotels and transport are not adapted for wheelchairs, please check and notify us before making your reservation. Any additional assistance costs required during the tour will be the responsibility of the client.
-Special foods: cases of food intolerances (allergies, celiac disease, vegetarian food, etc.) must be communicated before arrival in Australia, although it is not possible to guarantee any type of special diet or menu.
-Consumer withdrawal: the circuit is sold as a closed package, so there will be no refund or discount for services that customers decide not to enjoy or in which they cannot participate due to personal, medical, flight schedule or other events.
-Behavior during the trip: in the event that a passenger's attitude endangers the operation of the tour and/or causes inconvenience to the rest of the group, they will be forced to leave the circuit without any type of discount or refund for the services they cannot enjoy.
-Personal documentation and entry requirements Australia: It is the client's responsibility to inform themselves about the current entry and exit regulations of the country to which they are travelling, as well as to carry the personal documents required by the authorities. Luxotour assumes no responsibility in this regard. Please note that visa, transit, entry and health requirements vary from one country to another and may be modified at short notice and without prior notice.