-Ground services:
*From the moment of confirmation, €30 per reservation.
* Up to 31 days prior to the start date of the trip: Cancellation free of charge.
*Between 30 and 15 days prior to the start date of the trip: 25% penalty.
*Between 14 and 8 days before the start date of the trip: 50% penalty.
*Cancellations within 7 days prior to the date of the beginning of the trip, they will have a 100% penalty.
-Local flight Rotorua-Christchurch:
cancellations up to 51 days before arrival in New Zealand without penalty. Cancellations within 50 days prior to the date of arrival in New Zealand, 100% penalty. Name change not allowed.
-The deadline for requesting reservations for this circuit or extra services will be 50 days before the date of arrival in New Zealand. The request for changes or new services cannot be guaranteed after the reservation deadline and these will remain on request.
-Possible changes in the accommodations: if in any of the departures it was not possible to confirm the planned hotels, an alternative will be offered to the client within the same category.
-Times of entry and exit in the rooms: clients may make use of from their rooms from 3:00 p.m. on the day of arrival at the hotel and until 10:00 a.m. on the day of departure.
-triple rooms: keep in mind that, in most hotels, the third bed in a triple room can be slightly smaller than the existing beds in the room, sometimes being a roll-away bed.
-Breakfasts: if clients are scheduled to leave the hotel before the restaurant opens, they will not be able to have breakfast and this service is non-refundable.
-Possible change of route : our representative in New Zealand has the full right to modify the program for the benefit of the client or for reasons of force majeure.
-Free time: during free time clients do not They do not have transportation, nor a local guide.
-Credit card: All hotels in New Zealand require the passenger to have a credit card or a cash deposit as a guarantee to be able to facilitate the services of telephone calls, minibar, laundry, room service charges, etc.
-Baggage: In case of loss of luggage by the airlines, it will be responsibility of the passenger call the company directly to process the delivery or compensation that may apply. Luxotour will not be responsible for any procedure.
-People with reduced mobility: many places in New Zealand, hotels and transport are not adapted for wheelchairs, please consult and Notify us before making the reservation. Any additional cost of assistance that they require throughout the tour will be borne by the client.
-Special foods: cases of food intolerances (allergies, celiac disease, vegetarian food, etc. ) must be communicated before arrival in New Zealand, although it is not possible to guarantee any type of diet or special menu.
-Consumer withdrawal: the circuit is sold as a closed package , so there will be no refund or discount for the services that customers decide not to enjoy or in which they cannot participate due to personal or medical reasons, flight schedules or other events.
-Behavior during the trip: in the event that the attitude of a passenger endangers the operation of the tour and/or causes inconvenience to the rest of the group, they will be forced to leave the circuit without any type of discount or refund for the services that you cannot enjoy.
-Personal documentation and entry requirements in New Zealand: it is the client's responsibility to find out about the current regulations regarding entry and exit from the country to the that you are traveling, as well as carry the personal documents required by the authorities. Luxotour does not assume any responsibility in this regard. Keep in mind that visa, transit, entry and health requirements regulations vary from one country to another and, in turn, can be modified in the short term and without prior notice.
Children under 2 years of age are not accepted in this program. The price for children from 2 to 11.99 years old does not include an extra bed (maximum 2 children per room). Children from 12 years old pay as adults.
Arrival at Auckland International Airport and transfer to your hotel. Rest of the day free. Accommodation.
Breakfast at the hotel. The day begins with a visit to the West Coast, in the Muriwai Regional Park, whose main feature is its black sand coast. This beach is very popular among surfers and is also home to a colony of gannets. These magnificent birds spread their wings to more than a meter in length. The excursion continues with a visit to the Auckland Museum with its interesting collection of Maori and Polynesian art and relics, then we will visit the Parnell neighborhood where we will take a walk through one of the oldest neighborhoods in Auckland, then departure to Mission Bay. Then we'll head back to the city center to visit the Auckland Viaduct. They will then enjoy the 'All Black Experience', where they will learn about the history and passion of the All Blacks up close and personal, and allow them to celebrate New Zealand's rugby heritage, achievements and culture. The tour will end with a visit to the Sky Tower, the 328 meter high Auckland Tower. From there you can admire a unique view of the city and its two bays: Waitemata and Manukau. I'll go back to the hotel, then I have the rest of the day free. Accommodation.
Breakfast at the hotel. Depart for Waitomo to visit the famous Waitomo Glowworm Caves. We will begin the journey south of Auckland through the Bombay Hills, passing through the rich agricultural region of Waikato. Upon arrival at Waitomo, we will enjoy a guided tour that will take you through more than 250 meters of impressive underground landscapes. The highlight of your visit is a boat ride along the Waitomo River, where you'll see thousands of glowing worm lights that form the Glowworm Grotto. As you enter this galaxy of tiny living lights, you will experience a serene atmosphere and be fascinated and intrigued by the little glow worms that illuminate your path. At the end of the visit, you will enjoy a traditional New Zealand-style barbecue at a local restaurant. After lunch we will continue towards Rotorua to reach the hotel. In the afternoon, we will visit Te Puia, Maori Thermal Reserve and Cultural Center with the New Zealand National Institute of Arts and Crafts, and where a prestigious wood carving school is located. In this reserve you will see various boiling silica and mud deposits, and you will take a tour of the geysers that are part of this reserve. You will then be welcomed in traditional style and watch a demonstration of Maori dances and songs. Later, they will enjoy a typical Maori cultural dinner. Transfer to the hotel and accommodation.
Breakfast at the hotel. In the morning, visit the Waimangu Thermal Reserve, an extensive valley with abundant geothermal activity, where you can see the effect of the eruption of Mount Tarawera in 1886. Then, transfer to Rotorua airport to depart on a local flight to destination to Christchurch. Upon arrival, you will enjoy a brief panoramic tour of the city. After finishing the visit, transfer to your hotel and rest of the day at leisure. Accommodation.
Breakfast at the hotel. In the morning, departure to Lake Tékapo, a beautiful alpine lake with turquoise and crystalline waters surrounded by mountains, there you will have the opportunity to visit the emblematic Church of the Good Shepherd. Next, our Kiwi hosts will welcome you into their home and offer you a tasting of Pavlova, a famous New Zealand dessert. Continuation of the trip to Wanaka. During the tour we will be able to see impressive views of Mount Cook, the highest peak in the country with 3,750 meters of altitude and turquoise glacial lakes. Before reaching our next destination, we will pass through the MacKenzie Country area. Arrival at the hotel and accommodation.
Breakfast at the hotel. Free morning to walk around this spectacular lake and its town full of cafes and craft shops. At midday, departure towards Queenstown, passing through the traditional mining town of Arrowtown and the “Bungy Bridge”, where the famous “Bungge Jumping” originated (jump not included). Next, we will visit a vineyard in the Central Otago region where you will enjoy a tasting of locally produced wines and later, an aperitif. Continuation to the city of Queenstown, arrival and brief panoramic tour of the city center. Arrival at the hotel and rest of the day at leisure. Accommodation.
Breakfast at the hotel. Depart on a full day excursion to Milford Sound, traveling through the Fjords National Park. A boat ride will take us to the Tasman Sea, where you will be able to appreciate how magnificent this fjord is, the Miter peak and the Bowen waterfalls. During the trip a lunch is included. Return to Queenstown by bus, or with an extra cost you can return by plane or helicopter, flying over this park of high waterfalls, jungle, coasts, rivers and valleys until you reach the city (return to Queenstown by plane or helicopter, not included. The reservation and payment of this service must be made at destination since it is subject to weather conditions). Lodging.
Note: Please note that the tour to Milford Sound is subject to weather conditions. In case of cancellation, the excursion to Doubtful Sound will be offered, paying an additional supplement directly at the destination.
Breakfast at the hotel. Day off. Accommodation.
Breakfast at the hotel. Transfer to Queenstown International Airport in regular service with an English-speaking driver.