kenya secrets

• Scheduled flights from city of origin to Nairobi to city of origin.
• Transfers in and out of Nairobi.
• Transportation in a 4x4 vehicle during the safari with a guaranteed window (maximum occupancy of 7 passengers per vehicle, non-exclusive use), with a guaranteed Spanish-speaking driver-guide from 2 passengers. (In the event that there is more than one vehicle, the guide will be shared between all of them and will move between them during the safari)
• 1 night in Nairobi with breakfast.
• Full board during the safari (4 lunches + 4 dinners), (drinks not included).
• 1 night in Aberdare National Park.
• 1 night in Lake Nakuru National Park.
• 2 nights in the Maasai Mara National Reserve.
• Entrance fees to the Parks.
• Emergency and evacuation services “flying doctors”.
• Mineral water in the vehicle during the safari and aluminum bottle.
• Safari hat.
• Plus travel assistance insurance.

• Visa.
• Tips.
• Optional insurance.
• Drinks.
• In general, any extra service not specified in the previous section, such as special meals, personal expenses or any other not specified as included.

- MANAGEMENT EXPENSES - From the moment the reservation is made €30 / reservation

- FLIGHTS: 100% penalty from the moment the tickets are issued. air tickets. Change of date and name Not allowed.

- GROUND SERVICES: 

 Cancellations received between 60 and 45 days prior to the start date of the services will have a charge of 15% of the total cost of the services.

 Cancellations received between 45 and 14 days prior to the start date of the services will have a charge of 50% of the total cost of the services.

 Cancellations received within 13 days prior to the beginning of the services will have a charge of the total cost of the services.

Published prices for children are only valid for children under 12 years of age and sharing a room with two adults. From the age of 12 they pay as an adult.

-Departures guaranteed from 2 passengers:

Tourist Category: Tuesday, Wednesday and Sunday throughout the year

Superior Category: Tuesday and Wednesday throughout the year + Sunday from May 1 to October 31

-Free time: during free time clients do not have transportation or a local guide.

-Possible change of route: our representative in Kenya has the full right to modify the program for the benefit of the client or for force majeure without losing any of the scheduled visits.

-Possible changes in accommodations: if in any of the departures it is not possible to confirm the planned hotels or lodges, will offer an alternative to the client within the same category contracted.

-The triple rooms generally only have 2 beds.

- Baggage: In case of loss of luggage by the airlines, it will be the passenger's responsibility to manage the claim and call the company directly to process the delivery or compensation that may apply. Luxotour will not be responsible for any processing due to loss or breakage of suitcases.

-People with reduced mobility: some places, hotels and transport are not adapted for wheelchairs, please consult and notify it before making the reservation. Any additional cost of assistance that they require throughout the tour will be borne by the client.

-Special foods: cases of food intolerances (allergies, celiac disease, vegetarian food, etc. .) must be communicated before arrival in Kenya, although it is not possible to guarantee any type of diet or special menu.

-Consumer withdrawal: the circuit is sold as a closed package , so there will be no refund or discount for the services that customers decide not to enjoy or in which they cannot participate due to personal or medical reasons, flight schedules or other events.

-Behavior during the trip: in the event that the attitude of a passenger endangers the operation of the tour and/or causes inconvenience to the rest of the group, they will be forced to leave the circuit without any type of discount or refund for services that you cannot enjoy.

-Credit card: generally, hotel establishments require the passenger a credit card or a cash deposit as a guarantee in order to provide telephone call services, extras in bars and restaurants, minibar, laundry, room service charges, etc.

-Personal documentation and entry requirements in Kenya: is the responsibility of the client to find out about the current regulations regarding entry and exit of the country to which they are traveling, as well as to carry the personal documents required by the authorities. Luxotour does not assume any responsibility in this regard. Keep in mind that visa, transit, entry and vaccination regulations vary from one country to another and, in turn, can be modified at short notice and without prior notice.