Kenyan Secrets Without Flights

• Inbound and outbound transfers in Nairobi.
• 4X4 vehicle transportation during the safari with guaranteed window (maximum occupancy of 7 passengers per vehicle, non-exclusive use), with a Spanish-speaking driver-guide guaranteed from 2 passengers. (In the event that there is more than one vehicle, the guide will be shared between all of them and will move between them during the safari)
• Full board during the safari (4 lunches + 4 dinners), (drinks not included).
• 1 night in a hotel in Nairobi.
• 1 night in Aberdare National Park.
• 1 night in Lake Nakuru National Park.
• 2 nights in the Maasai Mara National Reserve.
• Entrance fees to the Parks.
• Emergency and evacuation services “flying doctors”.
• Mineral water in the vehicle during the safari and an aluminum bottle.
• Safari hat.
• Plus travel assistance insurance.

• Visa.
• Arrival and departure flights to/from Nairobi.
• Tips.
• Optional insurance.
• Drinks.
• In general, any extra service not specified in the previous section, such as special meals, personal expenses or any other not specified as included.

- MANAGEMENT FEES - From the moment the reservation is made €30 / reservation

- GROUND SERVICES: 

  Cancellations received between 60 and 45 days prior to the start date of the services will have a charge of 15% of the total cost of the services.

 Cancellations received between 45 and 14 days prior to the service date. beginning of the services will have a charge of 50% of the total cost of the services.

 Cancellations received within 13 days prior to the beginning of the services will have a charge of the total cost of the services.

Published prices for children are valid for children under 12 years old sharing a room with two adults. Once they are 12 years old, they pay as an adult.

-Guaranteed departures from 2 passengers:

Tourist Category: Tuesday, Wednesday and Sunday throughout the year

Superior Category: Tuesday and Wednesday throughout the year + Sunday from May 1 to October 31

-Free time: during free time clients do not have transportation, nor a local guide.

-Possible change of route: our representative in Kenya has the full right to modify the program for the benefit of the client or for reasons of force majeure without losing any of the scheduled visits.

-Possible changes in accommodations: if on any of the departures it is not possible to confirm the planned hotels or lodges, an alternative will be offered to the client within the same contracted category.

-triple rooms generally only consist of 2 beds.

-Baggage: In In the event of lost luggage by the airlines, it will be the passenger's responsibility to manage the claim and call the company directly to process delivery or compensation that may apply. Luxotour will not be responsible for any processing due to loss or breakage of suitcases.

-People with reduced mobility: some places, hotels and transport are not adapted for wheelchairs, Please consult it and notify it before making the reservation. Any additional expenses for assistance required throughout the tour will be borne by the client.

-Special foods: cases of food intolerances (allergies, celiac disease, vegetarian food, etc. .) must be communicated before arrival in Kenya, although it is not possible to guarantee any type of special diet or menu.

-Consumer withdrawal: the circuit is sold as a closed package , so there will be no refund or discount for services that clients decide not to enjoy or in which they cannot participate due to personal, medical reasons, flight schedules or other events.

-Behavior during the trip: in the event that a passenger's attitude endangers the operation of the tour and/or causes inconvenience to the rest of the group, he or she will be forced to leave the circuit without any type of discount or refund for services that you cannot enjoy.

-Credit card: generally, hotel establishments require the passenger to provide a credit card or a cash deposit as a guarantee in order to facilitate telephone call services, extras in bars and restaurants, minibar, laundry, room service charges, etc.

-Personal documentation and entry requirements in Kenya: it is your responsibility of the client to inform themselves about the current regulations regarding entry and exit of the country to which they are traveling, as well as to bring the personal documents required by the authorities. Luxotour does not assume any responsibility in this regard. Please note that visa, transit, entry and vaccination regulations vary from one country to another and, in turn, may be modified at short notice and without prior notice.

-If the client has booked accommodation in Nairobi on their own, at the time of requesting the reservation, in addition to their full name, they must inform through their travel agency of the hotel where they are staying and provide a telephone number contact to coordinate the departure time on the day the safari begins.

-If the client has contracted the arrival and departure flights on their own, in the event that the flight arrives in Nairobi on the same day following departure, you cannot arrive after 07:30 hrs. If you arrive later, you will not be able to benefit from the regular service transfer to Aberdare and will have to pay for a private service to reach the National Park. Likewise, if the client has purchased a flight departing on the last day of the safari, the departure time of said flight will have to be after 3:00 p.m., otherwise they will have to pay for a private service from the Reservation. Maasai Mara to Nairobi airport.