The best of the Canadian West

• Scheduled flights.
• Airport/hotel/airport transfers.
• Scheduled transportation with Spanish-speaking driver-guide.
• Visits described in the itinerary, in regular service with Spanish-speaking guide.
• 9 nights in a hotel on a bed and breakfast basis.
• 1 dinner at the ranch.
• Entrance to Heritage Park in Calgary.
• Ride on the Ice Explorer.
• Entrance to Butchar Gardens in Victoria.
• Tips to porters for handling one suitcase per passenger (if the client travels with more than one suitcase, the handling of each extra suitcase will be charged separately).
• Plus travel assistance insurance.

• ETA or visa.
• Drinks during dinner at the ranch.
• Optional insurance.
• Tips to drivers and guides.
• Tips in restaurants and hotels.
• Personal expenses.
• As well as any other service not specified as included.

-Flights: once the tickets are issued, they are non-refundable. Name change not allowed.

-Land services:

  *From the moment of confirmation, €30 per reservation.

  *Up to 36 days prior to the departure date: Cancellation free of charge.

  *Cancellations received between 35 and 31 days prior to the departure date, will have a 20% penalty.

  *Cancellations received between 30 and 15 days prior to the departure date, will have a 50% penalty.

   *Cancellations received between 14 and 8 days prior to the departure date will have a 75% penalty.

  *Cancellations received within 7 days prior to the departure date departure, they will have a 100% penalty.

-Guaranteed departures from 2 passengers, with arrivals in Calgary on Sundays (from May 5 to October 6, 2024).

-Free time: during the time free, clients do not have transportation or a local guide.

-Possible change of route: our representative in Canada has the full right to modify the program for the client's benefit or due to force majeure.

-Hotel list: Hotels will be confirmed 31 days before departure, based on those published in the program, and may vary depending on availability at the time of receiving the reservation request. If we cannot offer the hotels in the program, other hotels of a similar category to the one requested will be offered, the latter being specified in our confirmation. Once accepted, no claim for the change of hotels will apply. The hotel rooms are standard category. For another type of room, see supplement.

-Transfers: In cases where the client requests a change of hotel, transfers from one hotel to another are not included. Passengers with extra nights that have not been reserved through Luxotour lose their right to entry and/or exit transfers. Passengers with extra nights in hotels other than those specified in the program must make the hotel change at their own expense.

-Luggage compartments and optional services: the handling of a suitcase per passenger in all hotels. Baggage handling at airports is not included. The bag charge is CAD 5 per piece, per move. Luxotour is not responsible for any excursion or service that has not been contracted and paid for before the start of the trip.

-Waiting time at airports: the waiting time for Our guides, according to the flight information provided by the client, will take a maximum of an hour and a half. After this time, the passenger must use another means of transportation and no refund will apply.

-Data necessary for reservation management: in order In order to offer a better service, we ask that you provide us with as much information as possible when making your reservation, especially the passenger's full name and the locator of their air ticket. No refund will be made if the information provided is incorrect.

-The breakfasts in hotels have assigned times according to the policies of each hotel establishment, generally being between 06:30 hrs and 09:30 hrs. Outside the hours established by each hotel, the passenger will lose this service. Room services or breakfast bags have an additional cost.

-Early arrival at the hotel on the first day of travel does not guarantee that the rooms will be available. Standard check-in times apply unless additional nights of accommodation are purchased to ensure immediate access to rooms. Generally the rooms are available after 3:00 p.m.

-Triple and quadruple rooms: in Canada triple and quadruple rooms do not have three or four beds. , but two beds where clients must be accommodated.

-Baggage: In the event of lost luggage by the airlines, it will be the responsibility of the passenger to manage the claim and call directly to the company to process the delivery or compensation that may apply. Luxotour will not be responsible for any processing due to loss or breakage of suitcases.

-People with reduced mobility: some places, hotels and transport are not adapted for wheelchairs, Please consult it and notify it before making the reservation. Any additional expenses for assistance required throughout the tour will be borne by the client.

-Special foods: cases of food intolerances (allergies, celiac disease, vegetarian food, etc. .) must be communicated before arrival in Canada, although it is not possible to guarantee any type of diet or special menu.

-Consumer withdrawal: the circuit is sold as a closed package , so there will be no refund or discount for services that clients decide not to enjoy or in which they cannot participate due to personal, medical reasons, flight schedules or other events.

-Behavior during the trip: in the event that a passenger's attitude endangers the operation of the tour and/or causes inconvenience to the rest of the group, he or she will be forced to leave the circuit without any type of discount or refund for the services that you cannot enjoy.

-Credit card: all hotels in Canada require the passenger to provide a credit card or a cash deposit as a guarantee to facilitate the services. of telephone calls, minibar, laundry, room service charges, etc...

-Tips: tipping is mandatory in Canada, ranging from 15%, 18% or 20% depending on the establishment. Tips for porters at airports CAD$ 2.00, in hotels CAD$ 3.00 to $4.00 per piece, guides and/or drivers CAD$ $ 8.00 per person per day.

-Personal documentation and travel requirements entry into Canada: it is the client's responsibility to inform themselves about the current regulations regarding entry and exit of the country to which they are traveling, as well as to bring the personal documents required by the authorities. Luxotour does not assume any responsibility in this regard. Please note that visa, transit and entry regulations vary from one country to another and, in turn, may be modified at short notice and without prior notice.

The prices published for children under 12 years of age apply only when they share a room with two adults and without the right to an extra bed. From the age of 12 they pay as an adult.