Mayan Land

• Scheduled flights.
• Airport / hotel / airport transfers.
• Scheduled transportation with Spanish-speaking driver.
• Visits described in the itinerary, in regular service with bilingual guide (languages: Spanish-Italian, Spanish-English or Spanish-French).
• 2 hotel nights in Cancun, with breakfast.
• 1 hotel night in Chicanná, with breakfast.
• 1 hotel night in Palenque, with breakfast.
• 1 hotel night in Campeche, with breakfast.
• 1 hotel night in Merida, with breakfast.
• 3 hotel nights in Riviera Maya, according to the plan chosen by the client.
• 5 lunches en route (drinks not included).
• Entrance fees to the archaeological sites and museums described in the itinerary.
• Tips to Luggage compartments for 1 suitcase per passenger (if the client travels with more than one suitcase, the handling of each additional suitcase will be charged separately)

• Drinks and extras in hotels and restaurants.
• Lunches and dinners not indicated in the itinerary.
• Travel assistance insurance.
• Tips to drivers and guides.
• Personal expenses.
• As well as any other service not specified as included.

-MANAGEMENT FEES

*From the moment the reservation is made €30 / reservation

-FLIGHTS:

*Name change not allowed.

*Date change allowed only before the airline tickets are issued.

*Once the tickets have been issued, they are not refundable.

-GROUND SERVICES (CIRCUIT):

  *Cancellations of the circuit between 20 and 11 days before the departure date will be penalized by €30. 50%.

  *Cancellations made within 10 days prior to departure will incur a 100% penalty.

-HOTELS IN RIVIERA MAYA:

  *Special penalties will be specified in the booking confirmation, as some rates for hotels in Riviera Maya are non-refundable.

-Guaranteed departures from 2 passengers.

-The deadline for requesting reservations for this tour or extra services will be 31 days before arrival in Mexico. After this deadline, requests for changes or new services cannot be guaranteed after the reservation deadline and will be subject to request.

-Data required for reservation management: In order to offer a better service, we ask that you provide us with as much information as possible at the time of making your reservation, especially the passenger's full name and passport details, as well as a telephone number where we can contact you at your destination. No refund will be made if the information provided is incorrect.

-Shared service: This regular tour is shared with Spanish, Portuguese, Italian, French or Latin American tourists, speaking only Spanish and Italian, Spanish and English or Spanish and French.

-List of hotels: The hotels will be confirmed 31 days before departure, based on those published in the program, and may vary depending on availability at the time of receiving the reservation request. If we cannot offer the hotels in the program, other hotels of a similar category to the one requested will be offered, this last being specified in our confirmation. Once accepted, no claim will apply for the change of hotels. The hotel rooms are standard category. For other types of rooms, see supplement.

- Triple rooms: In Mexico, triple rooms generally do not consist of three, but of two beds where the clients must accommodate. Only in some hotels and always subject to availability, a folding bed is provided for the third passenger, although this extra bed cannot be guaranteed.

- Early arrival at hotels does not guarantee that rooms will be available. International standard time applies, unless additional nights of accommodation are purchased to guarantee immediate access to the rooms. Generally, rooms are available from 3:00 p.m. Likewise, room availability on the day of departure from the hotel is also limited in time, customers will be informed at the time of check-in at the hotel.

-Credit card: All hotels in Mexico require the passenger to have a credit card or a cash deposit as a guarantee in order to facilitate telephone calls, minibar, laundry, room service charges, etc.

-Luggage: In case of lost luggage by the airlines, it will be the passenger's responsibility to call the company directly to process the delivery or compensation that may apply. Luxotour will not be responsible for any processing.

-Tips: Tipping is mandatory in Mexico, ranging from 15%, 18% or 20% depending on the establishment. Recommended tips for airport porters are 2 USD per piece, in hotels 3 or 4 USD per piece, and guides and/or drivers 8 USD per person per day.

-Consumer withdrawal: the circuit is sold as a closed package, so there will be no refund or discount for services that customers decide not to enjoy or in which they cannot participate due to personal, medical, flight schedule or other events.

-Special foods: cases of food intolerances (allergies, celiac disease, vegetarian food, etc.) must be communicated before arrival in Mexico, although it is not possible to guarantee any type of special diet or menu.

-If weather conditions or other events beyond our control require it, the order of the itinerary could be affected.

-People with reduced mobility: many places in Mexico, hotels and transportation are not adapted for wheelchairs. Wheelchair users are required to consult and notify us before booking. Any additional assistance costs required during the tour will be the responsibility of the client.

-Behaviour during the trip: if a passenger's behaviour endangers the operation of the tour and/or causes inconvenience to the rest of the group, the latter will be forced to leave the circuit without any type of discount or refund for the services that they cannot enjoy.

-Personal documentation and entry requirements in Mexico: it is the client's responsibility to inform themselves about the current regulations regarding entry and exit of the country to which they are travelling, as well as to carry the personal documents required by the authorities. Luxotour assumes no responsibility in this regard. Please note that visa, transit, entry and health requirements vary from one country to another and may also be modified at short notice and without prior notice.

Published prices for children under 12 years of age apply only when sharing a room with two adults and without the right to an extra bed. Maximum 2 children per room. From 12 years old they pay as an adult.